Service premise
□ Providing flexible and reliable return support for every order, so you can shop with total peace of mind.
Eligibility criteria
□ Items in original unused condition with all packaging, tags and accessories intact, requested within a reasonable period after delivery.
Application method
□ Contact customer service with your order number and return reason; wait for official approval and return instructions.
Shipping suggestions
□ Pack securely with all original contents included; trackable delivery is recommended; keep the shipping receipt for reference.
Inspection rule
□ Standard quality inspection carried out for all returned items upon arrival; unified criteria for fair and consistent processing.
Resolution options
□ Refund issued to original payment method; exchange for different variants of the same item, subject to stock availability.
Support channel
□ Customer service team available throughout the process to answer questions and follow up on request status.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.